Eligible products may be returned by requesting authorization within 60 calendar days after confirmed delivery. Approved returns are inspected and processed within 10 business days after they arrive at the return facility.
How to request a return
- Email sales@vimarines.com with your order number, product name, SKU, reason for return and clear photographs when relevant.
- Wait for a Return Merchandise Authorization (RMA), return instructions and the authorized return address.
- Pack the complete item securely and include the RMA reference. Do not send a product to an address shown on a carrier label without authorization.
Return eligibility
To qualify, a product must normally be unused, uninstalled, unmodified and returned with all original parts, manuals, accessories, serial-number labels and packaging. We may reduce or refuse a refund if an item is incomplete, damaged after delivery, installed, used beyond reasonable inspection or returned without authorization, subject to applicable consumer law.
Items that cannot normally be returned
- Custom-ordered, programmed, engraved or specially sourced products;
- Opened fluids, chemicals, hazardous materials and consumables;
- Electrical or electronic products that have been installed, powered, registered or altered;
- Clearance/final-sale items identified as non-returnable before purchase;
- Gift cards and downloadable products.
This exclusion does not remove any rights that cannot legally be excluded, including rights relating to an item that arrived damaged, materially different from its description or incorrect.
Return shipping and refunds
For a verified wrong, damaged or defective item supplied by VIMARINES, we will provide return instructions and cover the reasonable approved return cost. For a change-of-mind return, the customer is responsible for return shipping and the original outbound shipping cost, if any, is not refundable.
After inspection, an approved refund is sent to the original payment method within the 10-business-day processing period. Banks, PayPal and card issuers may require an additional 3–10 business days to display the credit. We will email you if a return needs more information or is not approved.
Exchanges and cancellations
For an exchange, request a return and place a replacement order after approval so stock and pricing remain accurate. Orders may be cancelled before dispatch by contacting us promptly; an order already dispatched must follow the return process above.