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Jakarta Store
Duta Harapan Indah Blok A No. 70, Kapuk Muara, Penjaringan, Jakarta Utara, DKI Jakarta 14460, Indonesia
United Kingdom Office
Office 19636, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA.
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Track Your OrderFrequently Asked Questions
What payment methods do you accept?
Checkout currently offers credit or debit card payment through Stripe and PayPal. The payment methods available for an order are shown before it is placed.
Where do you ship?
Free standard shipping is available from Indonesia to eligible addresses in the United States, Canada and Australia.
How long does shipping take?
Handling is normally 1–3 business days. Estimated total delivery is 11–23 business days to the United States or Canada and 8–17 business days to Australia. Customs or freight handling can take longer.
Who is your shipping partner?
VIMARINES works with Nusantara Cargo (NST Cargo) and may use a suitable last-mile carrier for the destination.
Can I track my order?
A tracking number or shipment reference is emailed after dispatch when tracking is available.
What is your return policy?
Request authorization within 60 calendar days after confirmed delivery. Approved refunds are processed within 10 business days after the return reaches the authorized facility.
Are you an authorized dealer for every displayed brand?
Brand names identify the products. We do not claim authorized-dealer status unless that relationship is expressly confirmed in writing.
How do I verify specifications or compatibility?
Send the product SKU and your equipment details to sales@vimarines.com before ordering. The written product listing and supplied manufacturer documentation control.
Payment Protection
Checkout will use the selected PayPal or Stripe payment method.
Free International Shipping
Free standard delivery to the United States, Canada and Australia.
Product Support
Ask for product and compatibility information before ordering.