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MARINE EQUIPMENT CATALOG & ORDER SUPPORT EXPERT SUPPORT
Customer Information

Shipping & Delivery

Clear information for ordering marine equipment from VIMARINES.

VIMARINES provides free standard shipping from Indonesia to eligible addresses in the United States, Canada and Australia. The shipping charge displayed for this service is USD $0.

Countries and estimated delivery times

Orders placed before 2:00 PM Western Indonesia Time (WIB) on a business day normally begin processing that day. Orders placed after the cut-off, on weekends or on Indonesian public holidays begin processing on the next business day.

Destination Order handling Estimated transit after dispatch Estimated total Standard shipping fee
United States 1–3 business days 10–20 business days 11–23 business days Free
Canada 1–3 business days 10–20 business days 11–23 business days Free
Australia 1–3 business days 7–14 business days 8–17 business days Free

These are delivery estimates, not guaranteed arrival dates. Customs inspection, remote-area delivery, severe weather, carrier disruption and public holidays may extend delivery. Oversized engines, dangerous goods and freight-only products may need additional handling time; if so, we will disclose the revised estimate and obtain your approval before dispatch.

Shipping partner and tracking

VIMARINES works with Nusantara Cargo (NST Cargo) and may use an appropriate last-mile carrier for the destination. A tracking number or shipment reference is emailed after dispatch when tracking is available. Carrier selection depends on parcel size, weight, destination and service availability.

Free shipping, duties and taxes

Free shipping covers the standard transportation charge shown at checkout. Unless checkout expressly states otherwise, import duties, customs charges, brokerage fees, GST/VAT and other destination-country assessments are not included and remain the recipient’s responsibility. We do not mark commercial orders as gifts or declare an inaccurate value.

Address accuracy and delivery issues

Please provide a complete deliverable address, telephone number and email address. Contact sales@vimarines.com immediately if an address must be corrected. An address cannot always be changed after dispatch. Report visible transit damage within 48 hours of delivery and retain the packaging, shipping label and photographs so we can assist with a carrier claim.

Shipping Partner

International freight supported by Nusantara Cargo

Visit the NST Cargo website for partner information.

Nusantara Cargo — Global Logistics & Freight

Payment Protection

Checkout will use the selected PayPal or Stripe payment method.

Free International Shipping

Free standard delivery to the United States, Canada and Australia.

Product Support

Ask for product and compatibility information before ordering.

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