This Privacy Policy explains how VIMARINES collects and uses information when you browse the store, contact us or place an order.
Information we collect
- Identity and contact information such as name, email, telephone number, billing address and shipping address;
- Order information such as products, price, currency, delivery status, returns and customer-service correspondence;
- Technical and security information such as IP address, browser/device data, cookies and fraud signals;
- Information you voluntarily submit through contact forms or account features.
How we use information
We use information to operate the store, process and deliver orders, provide support, manage returns and warranties, prevent fraud, secure the website, keep legally required records and improve store performance. Marketing messages are sent only where permitted, and you may unsubscribe.
Payments and service providers
Payment information is transmitted to the selected payment provider, such as Stripe or PayPal; VIMARINES does not store complete card numbers. We may share the minimum necessary information with WooCommerce/WordPress hosting services, payment processors, NST Cargo or another delivery carrier, security providers, professional advisers and authorities where legally required. If an AI chat service is enabled, the chat interface will identify it and users should not submit card numbers, passwords or sensitive personal data.
Cookies
Essential cookies keep the cart, checkout, account and security features working. Analytics or advertising cookies should be activated only according to the consent choices and laws applicable to the visitor. Browser settings can restrict cookies, but essential store functions may then stop working.
AI chat and marketing choices
Before starting AI chat, we ask for your name and email so we can provide support and follow up on the enquiry. The conversation is stored with a private contact entry so authorized VIMARINES administrators can review the support history. Chat text, names and email addresses are not sent to Google Analytics. Product news and promotional messages are sent only if you separately select the marketing consent option. You may withdraw that consent at any time by emailing sales@vimarines.com.
Retention and security
Order and tax records are retained for the period required by law. Contact enquiries are retained only as long as reasonably needed to respond, document service and prevent abuse. We use reasonable technical and organizational safeguards, but no internet system can guarantee absolute security.
Your choices and contact
Subject to applicable law, you may request access, correction or deletion of your personal information, or object to certain processing. Email sales@vimarines.com with the subject “Privacy Request”. We may need to verify your identity before completing a request.
Effective date: 3 September 2026.